jk8 Privacy Policy

1.Introduction

jk8 ("jk8", "we", "our", "us") operates the online gaming platform accessible at jk8.lat. This Privacy Policy describes how jk8 collects, processes, stores, uses, and discloses personal data relating to individuals who visit, register on, or otherwise interact with the jk8 platform ("you", "User", "Player").

This Policy should be read alongside jk8's Terms & Conditions and Responsible Gaming policy, both of which govern your use of the jk8 platform. By accessing or using jk8, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not consent, you must cease using the platform immediately.

jk8 is committed to protecting the privacy of all users, with particular care taken for Malaysian players whose data is handled in accordance with best-practice international data protection standards.

2.Personal Data We Collect

jk8 collects personal data through a variety of means, including account registration, the KYC verification process, platform usage, and communications with our support team. The categories of personal data we collect include:

• Identity Data: Full legal name, date of birth, nationality, and a copy of a valid government-issued identification document such as a Malaysian National Identity Card (MyKad) or passport.
• Contact Data: Email address, mobile phone number, and residential address (including postcode, city, and state within Malaysia or other applicable jurisdiction).
• Financial Data: Details of deposit and withdrawal transactions, payment method identifiers (such as registered e-wallet accounts with Touch 'n Go or Boost, or bank account numbers associated with Maybank, CIMB, Public Bank, or FPX), and transaction history.
• Technical Data: IP address, browser type and version, device type and operating system, session identifiers, access timestamps, and geographic location data derived from IP address.
• Usage Data: Information about how you interact with jk8, including pages visited, games played, bets placed, wager amounts, session duration, and promotional offers accessed.
• Communications Data: Records of your interactions with jk8 customer support via live chat, email, or any other channel, including the content of those communications.

We do not collect or process special categories of personal data (such as health data or biometric data) except where expressly required for responsible gaming purposes and only with your explicit consent.

3.How We Use Your Personal Data

jk8 processes your personal data for the following purposes:

• Account Management: To create, maintain, and administer your jk8 account, including verifying your identity, processing your deposits and withdrawals, and providing access to the full range of platform features.
• Regulatory Compliance: To fulfil jk8's obligations under applicable anti-money laundering (AML), counter-terrorism financing (CTF), and Know Your Customer (KYC) requirements, including the verification of identity and source of funds.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, multi-accounting, bonus abuse, and other security threats to jk8 and its players.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance.
• Personalisation: To tailor your jk8 experience, including recommending games and promotions based on your play history, subject to your communication preferences.
• Responsible Gaming: To monitor gameplay patterns that may indicate problem gambling behaviour and to administer responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion requests.
• Analytics & Improvement: To analyse platform usage, identify trends, measure the performance of promotions, and make improvements to the jk8 platform and user experience.
• Legal Obligations: To comply with applicable laws, court orders, or requests from regulatory or law enforcement authorities.

4.Legal Bases for Processing

jk8 processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between jk8 and you as a registered player, including account management, transaction processing, and customer support.
• Legal Obligation: Processing is required to comply with jk8's legal and regulatory obligations, including AML, KYC, and data retention requirements.
• Legitimate Interests: Processing is necessary for jk8's legitimate business interests, including fraud detection, platform security, analytics, and responsible gaming monitoring, where those interests are not overridden by your rights and interests.
• Consent: Where required by applicable law, jk8 will obtain your explicit consent before processing your data for specific purposes, such as direct marketing communications. You may withdraw your consent at any time by contacting jk8 support.

5.Data Sharing and Disclosure

jk8 does not sell, rent, or trade your personal data to third parties for marketing purposes. We may share your personal data with the following categories of recipients, strictly as necessary:

• Payment Service Providers: To process deposits and withdrawals through supported payment channels including Touch 'n Go eWallet, Boost, Maybank, CIMB, Public Bank, and FPX.
• Identity Verification Services: Third-party KYC providers engaged to verify identity documents and screen against sanctions and politically exposed persons (PEP) lists.
• Game Providers: Licensed game studios and platform providers who supply the games available on jk8 may receive technical data necessary for the delivery and fair operation of their games.
• IT Infrastructure Providers: Cloud hosting, database, and cybersecurity service providers who process data on jk8's behalf under strict data processing agreements.
• Regulatory & Law Enforcement Authorities: Where jk8 is legally required or compelled to disclose information by court order, subpoena, or applicable law.
• Anti-Fraud Networks: Industry-shared databases used to identify and prevent multi-accounting, bonus abuse, and other fraudulent behaviour across the online gaming sector.

All third parties with whom jk8 shares personal data are required to maintain appropriate technical and organisational security measures and are prohibited from using your data for any purpose other than that for which it was shared.

6.Cookies and Tracking Technologies

jk8 uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your login session, and analyse platform usage. The categories of cookies used by jk8 include:

• Essential Cookies: Strictly necessary for the platform to function, including session management and security cookies. These cannot be disabled.
• Functional Cookies: Used to remember your preferences such as language settings and display options.
• Analytics Cookies: Used to collect anonymised information about how visitors use jk8, including page views, session duration, and navigation paths. This data is used solely to improve platform performance.

Most web browsers allow you to manage cookie settings. However, disabling essential cookies may impair the functionality of the jk8 platform, including your ability to log in or place bets. jk8 does not use third-party advertising cookies or behavioural tracking for external advertising networks.

7.Data Retention

jk8 retains personal data only for as long as is necessary to fulfil the purposes set out in this Privacy Policy, including satisfying applicable legal, regulatory, accounting, and reporting requirements. Specific retention periods are determined by the nature of the data and the purpose for which it was collected:

• Account and identity data is retained for the duration of your active account relationship with jk8 and for a minimum of five (5) years following account closure, in accordance with applicable AML and financial record-keeping obligations.
• Transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Communications with customer support are retained for a minimum of two (2) years from the date of the last communication.
• Technical and usage data collected through cookies and analytics is retained for up to twelve (12) months on a rolling basis.

When personal data is no longer required, jk8 will securely delete or anonymise it in accordance with applicable data protection standards.

8.Data Security

jk8 implements a comprehensive suite of technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Transport Layer Security (TLS) encryption for all data in transit between your device and jk8's servers.
• Encryption of sensitive data at rest, including financial data and identity documents.
• Strict access controls limiting access to personal data to authorised personnel only, on a need-to-know basis.
• Regular security assessments, penetration testing, and vulnerability scanning of jk8's infrastructure.
• Audit logging of all access to and modifications of personal data.
• Incident response procedures for the identification, containment, and notification of any personal data breach.

While jk8 takes every reasonable precaution to protect your data, no internet-based system can be guaranteed to be completely secure. You are also responsible for maintaining the security of your jk8 login credentials as described in the jk8 Terms & Conditions.

9.Your Data Rights

Subject to applicable law and jk8's legitimate interests and legal obligations, you have the following rights with respect to your personal data held by jk8:

• Right of Access: You may request a copy of the personal data jk8 holds about you.
• Right to Rectification: You may request the correction of any inaccurate or incomplete personal data held by jk8.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jk8's legal retention obligations.
• Right to Restriction: You may request that jk8 restrict the processing of your personal data in certain circumstances, such as while a dispute regarding its accuracy is resolved.
• Right to Object: You may object to jk8's processing of your personal data where it is based on legitimate interests, including for direct marketing purposes.
• Right to Data Portability: You may request that jk8 provide your personal data in a structured, machine-readable format where processing is based on your consent or a contractual relationship.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, please contact jk8 support. jk8 will respond to all legitimate data rights requests within thirty (30) days of receipt.

10.Children's Privacy

The jk8 platform is strictly intended for adults aged 21 years and above. jk8 does not knowingly collect personal data from individuals under the age of 21. If jk8 becomes aware that it has inadvertently collected personal data from a person under 21 years of age, that data will be deleted immediately and the associated account will be closed. If you believe that jk8 has collected personal data from an underage individual, please notify us immediately at [email protected].

11.Third-Party Services and Links

The jk8 platform may contain references to third-party payment providers and game studios. These third parties operate under their own privacy policies, and jk8 is not responsible for the data practices of those third parties. jk8 encourages you to review the privacy policies of any third-party services you interact with in connection with your use of jk8.

jk8 does not embed third-party social media tracking pixels, advertising networks, or external analytics services that would share your behavioural data with unaffiliated companies without your knowledge.

12.Changes to This Privacy Policy

jk8 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or regulatory guidance. Where changes are material, jk8 will notify active players via the email address registered to their account and will update the "Last updated" date at the top of this page. Your continued use of the jk8 platform following the publication of an updated Privacy Policy constitutes your acceptance of the changes. If you do not agree to the revised Privacy Policy, you must cease using the jk8 platform and may request account closure.

13.Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or jk8's handling of your personal data, please contact our Data Privacy team via:

• Live Chat: Available 24/7 directly on the jk8 platform — typically the fastest way to get a response.
• Email: [email protected] (plain text — not a clickable link). Allow up to two business days for email responses.

Please include "Privacy Request" in the subject line of any email enquiry and provide sufficient detail to allow jk8 to identify your account and process your request efficiently.